BI & Data Warehouse Operations
DiGi Telecommunications (Telenor), Malaysia · Telecommunications
Telecommunications
DiGi Telecommunications (Telenor), Malaysia
Led BI and data warehouse operations for a national telecommunications provider, maintaining service levels while driving uplift projects and cost optimization.
Key outcomes
- 99.5% platform availability
- $9M oPEX portfolio managed
Scope of work
Platform operations leadership and continuous improvement
Business challenge
The organization required sustained platform availability and data-delivery SLAs alongside concurrent uplift initiatives and management of significant OPEX and CAPEX portfolios.
Our approach
Directed BI uplift programs and day-to-day operations; maintained data dictionary, catalog, and MDM documentation aligned with ITIL practices; and led cost-saving initiatives across the analytics estate.
Technology stack
Capabilities delivered
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